The Image Counsellor

Archive for February 2009

6a00d8345233a569e200e54f83d0de8834-800wiOne of the toughest job in the world requires managing human relations, which is a necessary part of the retail industry. I have been into the service industry since I started working 10 years back – as a teacher, spa therapist, usher, retail manager, outdoor consultant, image consultant etc. I cannot do without people because people IS my business.

Have you ever experienced dealing with an argumentative customer? So what is the easiest way to deal with this “difficult” customer?

1) Calm their emotions. They might have had a bad day at work therefore want to vent their frustrations on someone. Listen to their emotions followed by the content.

2) Apologise for the distressed that was caused. On whatever level, the customer is already very upset. Do not aggrevate the situation by defending yourself. You still want a returning customer.

3) Take action. Search for various options of compromise. The customers might be right however you (and your company) should not be taken for a ride. Understand the limits to which you can help the customers. Always look for backup if you cannot handle the situation.


Since junior school, I have been the most petite girl in class. I am almost 30, 5ft 2″ and weighs about 100 pounds. Up till today, there are women who are envious of my frame. However when it comes to purchasing clothes, it can really be a hassle. So how it possible to make my body look more balance and without spending too much money on clothes?

Lengthen your body:

1) Monochromic – Dressing in one colour elongate your body by making use of one colour. Avoid getting your body chopped off with vertical lines and mutiple colours. Note here is to stay away from long, floor sweeping skirts because it emphasises on your lack of height. If you have slim legs, go for short skirts if you are going out. Spice up your clothing with delicate accessories because heavy accessories such as thick, metal necklaces make you look like your neck is going to break.

2) Heels – Pick the height of the heels wisely, as it can make you or break you (literally). Preferbably pick heels that are slim and no higher than 3 1/2″ if you have slim ankles. The key is to create a balance for your image and not make you look like you are on stilts and besides, you still have to walk in them. Walk in a lady-like manner taking small steps.

Makeup your body look fuller:

1) Textured clothes – Material counts. We do have the fortune to look kind of younger than some of our friends due to our size. Take advantage and by dressing up in light to medium weight fabric such as linen, georgette, chiffon, silk etc. Also check out what is in fashion so that you would look younger and not look dated.0069_00039

2) Layering – Add some bulk without looking fat. If you are flat on the top, disguise them with a shawl or sash hanging loosely across your shoulders and top it up with your favourite jacket. Or match a tank top with an unbottoned shirt followed by a jacket. Sounds hot? Pick a top with design such as epulets and pockets. Watch the number of colours to put on yourself. Don’t want you to end up looking like a christmas tree.

Stumbled upon this departmental store on the web. Check it out:  and click on Petite buying guide.




Oh my goodness! As I did a research on tying a tie I realised there are so many ways to do it and for different purposes and look! Want a classic yet simple way to tie a tie? Go for Half Windsor!

1)  Bring the wide end of the tie over the narrow

2) Swing the wide end around the back

3) Bring the wide end up and through the middle

4) Swing the wide end around the front

5) Bring wide end to the back

6) Hold the front of the knot loose with your index finger, put the wide end through the loop from Step (5)

7) Tighten the knot


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business_woman_with_groupBusiness casual wear can be worn during informal occasions such as dress down Fridays, company sports events, school project presentation or even during a career fair where they might be a chance for an interview. Here are some specific guidelines that you can follow.

For men:

1) Ties –  Ties are generally not necessary for business casual wear. However, it’s safer to be slightly overdress. By doing so, you are also paying compliments to your host. If no one is wearing a tie, you can discreetly remove it in the washroom.

2) Shirts – You have a choice of wearing long sleeves or short sleeves shirts. White or blue solid shirts and conservative stripes are your best bets. For some casual situations, you can even choose to wear polo T-shirts.

3) Shoes and socks – Wear dark socks mid-calf length. When seated, no skin should be visible.  Leather shoes should be worn.

For women:

1) Pants/skirts – Both can be worn and the material should be crisps and not tight. In general, navy blue, brown, grey and black are appropriate for business casual wear. Skirts should come to at least your knee length when standing up. Skirt slits at the back are appropriate to facilitate walking but not side slits that facilitate the view of the legs.

2) Accessories – Wear a conserative watch. Accessories such as jewelry and scarves should be kept simple, leaning toward conversative. You would have more flexiblity if you are in a creative industry.

3) Cosmetics – Keep makeup simple and natural looking. It’s better to have a polished look in a conservative industry. Keep your nails clean and well-groomed. Avoid extreme length of nails and colours in conservative industries.