The Image Counsellor

Archive for the ‘Etiquette’ Category

1) Leave home with wet hair – Shows that you have lousy time management

2) Display ungroomed nails – Gives you away even though you put on neat clothings

3) Have your butt cheeks split up into 4 sections with a maxi panty – Time to change to a larger size

4) Have bad breathe – Please do something about your acidic diet

5) Show off your armpit hair – Give it a final touch by shaving them

6) Not take a shower from top to toe – Believe me, people can see and smell you from miles away

7) Wear stockings with open-toe heels – It’s like wearing socks with slippers

8) Put on hair extensions when you have enough hair to show off – It’s just unnecessary

9) Wear fake lashes or lash extensions that are longer than your nose – My husband pointed this out to me

10) Speak on top of your voice everywhere you go – People can hear you


I have joined the married couples club. The recent feedback that I have been getting from my friends are : Why is my husband not dressing well? He does not take care of his looks anymore! The husband will go: But this is how I usually wear!

The truth is, your husband continues to wear the same cothes and style, however when they get into their 30s and 40s, they shold start changing their “fashion sense”. As men ages, they supposedly gain more respect and success in life. Therefore, as their status progresses, so should their clothings. No doubt i t requires eot. as society’s civility progresses, so should you.

As for ladies, men has to be taught and not nagged. Do not change his wardrobe immediately because this would invade his privacy. Do it subtly while you are shopping with him or prasing the way he looks the next time you see him.

6a00d8345233a569e200e54f83d0de8834-800wiOne of the toughest job in the world requires managing human relations, which is a necessary part of the retail industry. I have been into the service industry since I started working 10 years back – as a teacher, spa therapist, usher, retail manager, outdoor consultant, image consultant etc. I cannot do without people because people IS my business.

Have you ever experienced dealing with an argumentative customer? So what is the easiest way to deal with this “difficult” customer?

1) Calm their emotions. They might have had a bad day at work therefore want to vent their frustrations on someone. Listen to their emotions followed by the content.

2) Apologise for the distressed that was caused. On whatever level, the customer is already very upset. Do not aggrevate the situation by defending yourself. You still want a returning customer.

3) Take action. Search for various options of compromise. The customers might be right however you (and your company) should not be taken for a ride. Understand the limits to which you can help the customers. Always look for backup if you cannot handle the situation.

business_woman_with_groupBusiness casual wear can be worn during informal occasions such as dress down Fridays, company sports events, school project presentation or even during a career fair where they might be a chance for an interview. Here are some specific guidelines that you can follow.

For men:

1) Ties –  Ties are generally not necessary for business casual wear. However, it’s safer to be slightly overdress. By doing so, you are also paying compliments to your host. If no one is wearing a tie, you can discreetly remove it in the washroom.

2) Shirts – You have a choice of wearing long sleeves or short sleeves shirts. White or blue solid shirts and conservative stripes are your best bets. For some casual situations, you can even choose to wear polo T-shirts.

3) Shoes and socks – Wear dark socks mid-calf length. When seated, no skin should be visible.  Leather shoes should be worn.

For women:

1) Pants/skirts – Both can be worn and the material should be crisps and not tight. In general, navy blue, brown, grey and black are appropriate for business casual wear. Skirts should come to at least your knee length when standing up. Skirt slits at the back are appropriate to facilitate walking but not side slits that facilitate the view of the legs.

2) Accessories – Wear a conserative watch. Accessories such as jewelry and scarves should be kept simple, leaning toward conversative. You would have more flexiblity if you are in a creative industry.

3) Cosmetics – Keep makeup simple and natural looking. It’s better to have a polished look in a conservative industry. Keep your nails clean and well-groomed. Avoid extreme length of nails and colours in conservative industries.

1225082552_1591513691A great walk commands attention from the audience. It shows your confidence level and your mental state. A friend commented that I walked like an Amazon women going into a battle. After joining the image managment company, we were taught how to walk the proper way. It felt weird initially with practise, you will master the best walk ever!

1) Take a deep breath so that your chest is out. This helps to straighten your back and makes you look taller.

2) Shoulders slightly pulled back.

3) Erect your body comfortably. Make your body look tall by pointing your chin downwards and looking straight.

4) As you walk, swing your arms slightly and take long strides. Not baby steps.

How to pump up your confidence?

Have a mental mantra, “I look real cool!” or ” I feel like a million bucks!” My mantra is: I am the most beautiful woman walking down this street!

Smile! Let people wonder why you are happy!


A great clip for those learning the basics of Western and Continental dining.

superstock_1320r-190662Do you know… there are plenty of business etiquette with regards to meetings, phone-calls and emails? If you are able to watch all these “workplace manners”, you can earn the respect from colleagues and clients. Even at a Toastmasters meeting, we constantly change our meeting etiquette in order to maximise time and effort.

In a meeting… It’s important to call for a meeting and ensure that everyone is prepared for it. Communicate beforehand the 1. Objectives of the meeting, 2. The duration and 3. The agenda. Let everyone have an opportunity to speak up. Do not disagree with the other party immediately. There is no right or wrong to their opinions simply whether it’s applicable at that point in time and if it’s of priority to the company. Always thank the particpants for contributing to the meeting and appreciate their efforts for attending the meeting. After which, the meeting minutes should be sent so that people involved (present and absentees) are aware of the discussion.

Travelling …If you travel to a foreign destination, it’s advisable to learn about their culture and make appropriate allowances. Some key items you should take note:

– Language that they speak

– Time zone that they are in

– Food customs

– Working schedule

– Holidays

Emailing… Perhaps you email is overloaded with emails, however always make an effort to craft each email because y0u won’t know who is reading it. Be diplomatic when crafting an email and avoid using all CAPITAL LETTERS BECAUSE IT CAN BE TOO INTENSE FOR THE READER! And might cause a miscommunication of the “tone of voice” from that email. Be professionally courteous. Always address the person and sign off. When you are replying to a question, copy only the question into the reply mail then provide a response.